Handling Product Concerns and Returns at Demo

Handling Product Concerns and Returns at Demo

At Demo, we understand that purchasing baby and toddler products is an important decision for you and your family. Our friendly and caring team is here to support you with any product concerns or returns, ensuring your experience is as smooth and reassuring as possible.

Common Product Concerns

We know that sometimes you might have questions or concerns about the quality, safety, or comfort of the items you purchase. Common concerns include sizing issues, product defects, or questions about the materials used. If you experience any of these, please don't hesitate to reach out to us.

How to Report a Product Concern

To help us assist you quickly, please follow these steps when reporting a product concern:

• Contact our Customer Care team via email at [e-mail] or by phone at [Insert phone number].
• Provide your order number and details about the product issue, including photos if possible.
• Our team will review your concern and respond within 1-2 business days with the next steps.

Return Process

If you decide to return a product, please ensure the following to qualify for a return:

• The product is unused, in its original condition, and packaging.
• The return request is made within 30 days of purchase.
• You have the original receipt or proof of purchase available.

To initiate a return:

1. Contact our Customer Care team with your purchase details and reason for return.
2. Follow the instructions provided to ship the item back to us safely.
3. Once we receive and inspect the returned product, we will process your refund or exchange promptly.

Additional Support and Information

Your satisfaction and your little one's comfort and safety are our top priorities. If you have any questions or need personalized assistance choosing the right brand or product, please visit our Help Center or contact our friendly support team anytime.

Thank you for choosing Demo. We're here to help you every step of the way!